English Language Training Course for Customer Care
(English for customer care)
Introduction
Phone conversations with companies in support, representation, sales, etc. are the first way customers communicate with a part of the company and the first encounter is the most important encounter for continuing and expanding businesses. Thus, strengthening the communication team and customer-oriented training for employees is one of the priorities of any company that operates in the international market.
About The English Language Training Course for Customer Care
This training course will provide the necessary skills and self-confidence to participate in meetings and use key phrases and terms using the book “English for Customer Care”, which is part of the Oxford book collection. Each lesson in this book includes a real scenario of situations you might find yourself in. Therefore, with proper training and enough practice, they can manage conversations well in the real world.
Prerequisites
For applicants to be able to participate in these courses, they will need to have met a few requirements. The minimum language level required to participate in this course is Pre-Intermediate and it should be noted that a short test will be held to determine the learner’s English level and see if he or she is qualified to take the course.
Explaining The Goals And Objectives Of Taking This Course:
Some of the goals of this course that the participants will master at the end of the course include the following:
- Using appropriate terms and expressions to communicate with customers.
- Knowing and understanding the needs and demands of customers and solving all problems immediately.
- Examining the needs of customers and providing the best solutions.
- Solving customer problems and dealing appropriately with non-compliant customers.
- Increasing the listening skills of employees and teaching them how to provide the best answers to customers.
How Are These Lessons Being Held?
The book used in this course has 6 chapters that describe all the topics related to customer orientation and teach all the required content with exercises, questions and tests. Each chapter includes grammar, vocabulary, listening skills, reading skills and various topics. The contents taught in this course include the following:
- An introduction to customer orientation
- Face-to-face communication with customers
- Solving customer problems over the phone
- Successful phone calls
- Solving customer problems in writing
- Confronting and solving customer problems and complaints
Who is/is not suitable for this course?
Who is suitable for this course?
This course can be very effective for sales employees and experts, support employees, telephone and face-to-face marketers, sales managers and supervisors, and similar jobs.
What will you gain after completing this training course?
What will you gain after completing this training course?
This course can be a way to fully learn English, improve your career or at the very least increase your career options. In general, after this period, the following results can be seen:
- Familiarity with effective customer service methods being used worldwide.
- The possibility of receiving a job offer from larger companies.
- The possibility of professional and personal promotion due to knowledge of international language.
Popular Courses
Frequently Asked Questions
Those who are active in the field of business, especially in the international field, need to learn the fundamentals of the English language that is appropriate and relevant to their field.
Learners of specialized English courses are on completely different paths to the learners of GE courses, who are mostly looking for immigration. Learners who take special business and management courses are often employees or managers of well-known companies with international connections.
The most popular method is 8 sessions (intensive) and 16 sessions (regular) per term. The duration of each session is typically 90 minutes, but this may vary depending on the number of sessions per term.
The duration of this course is 90 minutes, which varies according to the number of sessions
If you wish, you can use the free advice of our experts to make the best choice.
Yes. You can see the other training course titles of Vaajeh Language Academy from the other training courses section, and if needed, use the free advice of our experts.
The cost of courses varies depending on the duration and training level of the courses. To know the total cost of the courses, please contact support.
Vaajeh Language Academy holds online classes all over the country with the most updated, trusted, and well-equipped platforms and we work with only the best teachers, who all have many years of experience and hold a multitude of certificates. Moreover, we are well-known in the community as we have signed contracts with public and private companies and organizations: therefore, we have built a formidable reputation. In addition, we hold regular mid-term and end-of-semester exams, which can help employers observe and monitor the progress of their employees and be able to properly profile their company’s staff.
Vaajeh Language Academy was established in 1993 and has been under the management of Mr. Dr. Hamed Gholamalian ever since. The Academy has been operating with the official License of Education as one of the most specialized centers for holding business language classes with expert teachers, who hold higher university education and international degrees. Furthermore, we also hold classes in English, Turkish, French, and German and we hold super-specialized IELTS test preparation classes with the options of regular and intensive classes.
Moreover, Vaajeh Language Academy serves a number of the largest companies in the fields of oil, petrochemical, telecommunications and companies such as Issaco and Henkel. We have more than proven the academic and professional level of our teachers and the successes of our teaching methods to you, the respected audience.