English Language Course Required for Telephoning
(English for Telephoning)
Introduction
Today’s world is progressing day by day and companies around the world are searching for ways to manage their work to make it faster and more efficient. As a result, most of the internal and external correspondence and communications are done by phone and online.
Therefore, in order to conduct correspondence and communicate with other companies on an international scale, you will need a good grasp of the English language: especially, since in today’s modern world the foundation of international relations is formed by phone or video.
About The English Language Course Required for Telephoning
This training course uses the English for Telephoning book, which is part of the Oxford book collection, and will provide the learners all the necessary skills and knowledge in using key phrases and terms. Each chapter of this book includes topics and new situations that employees may find themselves in, so with enough proper training and practice will be able to manage themselves in real-life scenarios well.
Prerequisites
For applicants to be able to participate in these courses, they will need to have met a few requirements. The minimum language level required to participate in this course is Pre-Intermediate and it should be noted that a short test will be held to determine the learner’s English level and see if he or she is qualified to take the course.
Explaining The Goals And Objectives Of Taking This Course:
Some of the goals of this course that the participants will master at the end of the course include the following:
- Being able to change the tone and speech in telephone conversations and knowing how to address problems politely.
- Improvement of pronunciation and speaking skills of the learners.
- Development of practical and relevant vocabulary.
- Addressing relevant issues such as recognizing and understanding the influence of culture to have more efficient means of communication.
- Being able to produce questions and providing appropriate answers to be used in various situations.
How Are These Lessons Being Held?
The book being used for this course, English for Meetings, has 6 chapters that describe all the steps of online and telephone conversations and related materials to provide the learners all the required materials with exercises, questions, and tests. The topics being taught in the course are listed below:
- Using correct and appropriate phrases of establishing a conversation and introducing oneself properly.
- Explaining, describing, checking, and exchanging information and stating email addresses and holding conversations.
- Writing down messages received from calls and learning to note down important information.
- Confirming and closing contracts, specifying date and time for meetings and dealing with complaints.
- Learning tips and advice for customer support and being able to respond appropriately to reach a final agreement.
Who is/is not suitable for this course?
Who is suitable for this course?
Nowadays almost everyone uses a phone on a daily basis, whether it be for personal or work matters. Many companies who want to enter the international field are looking for those who can speak English quite fluently and are able to hold conversations with clients, colleagues, and managers via telephone. Therefore, this course is especially designed for those involved with online and telephone communication as the course includes practical and useful phrases and lexical resources that learners can use directly at their jobs.
What will you gain after completing this training course?
Completing this course will give you the necessary and desired results for not just your current position at your job, but will also increase your familiarity with the international field. Some of the results that you can expect to attain with the completion of this course are listed below:
- Stepping into the international field.
- Learning the correct and appropriate way to greet and handle clients online and on the phone.
- Being able to answer frequently asked questions (FAQ) for clients and customers.
- Improving speaking skills for formal and group conversations.
- Learning how to formally agree, disagree, and come to a mutual conclusion.
- Learning how to clarify and summarize key content.
- Improvement of pronunciation and general speaking skills.
- Increased range of practical and relevant phrases and vocabulary.
- Being able to produce questions and providing appropriate answers to be used in various situations.
Popular Courses
Frequently Asked Questions
Those who are active in the field of business, especially in the international field, need to learn the fundamentals of the English language that is appropriate and relevant to their field.
Learners of specialized English courses are on completely different paths to the learners of GE courses, who are mostly looking for immigration. Learners who take special business and management courses are often employees or managers of well-known companies with international connections.
The most popular method is 8 sessions (intensive) and 16 sessions (regular) per term. The duration of each session is typically 90 minutes, but this may vary depending on the number of sessions per term.
The duration of this course is 90 minutes, which varies according to the number of sessions
If you wish, you can use the free advice of our experts to make the best choice.
Yes. You can see the other training course titles of Vaajeh Language Academy from the other training courses section, and if needed, use the free advice of our experts.
The cost of courses varies depending on the duration and training level of the courses. To know the total cost of the courses, please contact support.
Vaajeh Language Academy holds online classes all over the country with the most updated, trusted, and well-equipped platforms and we work with only the best teachers, who all have many years of experience and hold a multitude of certificates. Moreover, we are well-known in the community as we have signed contracts with public and private companies and organizations: therefore, we have built a formidable reputation. In addition, we hold regular mid-term and end-of-semester exams, which can help employers observe and monitor the progress of their employees and be able to properly profile their company’s staff.
Vaajeh Language Academy was established in 1993 and has been under the management of Mr. Dr. Hamed Gholamalian ever since. The Academy has been operating with the official License of Education as one of the most specialized centers for holding business language classes with expert teachers, who hold higher university education and international degrees. Furthermore, we also hold classes in English, Turkish, French, and German and we hold super-specialized IELTS test preparation classes with the options of regular and intensive classes.
Moreover, Vaajeh Language Academy serves a number of the largest companies in the fields of oil, petrochemical, telecommunications and companies such as Issaco and Henkel. We have more than proven the academic and professional level of our teachers and the successes of our teaching methods to you, the respected audience.